Bonus

Loyalty Program for Registered Customers

Registration is required to receive email information about all benefits: the loyalty program, additional discounts for newsletter subscribers, and the VIP program. Without registration, these emails cannot be sent.

We Reward Your Purchases

For every purchase in the DENATO online shop, you receive a discount voucher for your next order.

How Do I Receive the Voucher?

Vouchers are generated after payment is received and the order is marked as “completed”.
For cash on delivery, payment confirmation may be delayed.
To receive vouchers, you must be registered for the newsletter.

Voucher Value

(The percentage depends on the order value.)

€50 – €99.99 → 2% voucher
€100 – €199.99 → 4% voucher
€200 – €299.99 → 6% voucher
€300 – €399.99 → 8% voucher
€400 and more → 10% voucher

How to Redeem the Voucher

The voucher will be sent to your registered email address once the order is marked as “completed” (after payment is received).
To redeem it, you must be logged into your account.
The voucher is valid for 1 month and cannot be applied to shipping costs.
Enter the code in the shopping cart in the “Enter discount voucher” field.

Important Information

The voucher cannot be sent retrospectively or added by phone.
If an order is cancelled, the voucher becomes invalid.
There is no legal entitlement to receive a voucher.

Additional Discounts for Newsletter Subscribers

Registered subscribers regularly receive additional discount vouchers beyond ongoing promotions in the DENATO online shop.

For your first newsletter registration, you will receive a one-time 10% discount on your next purchase.

When introducing new products, we offer launch discounts that are exclusively available to registered subscribers.

VIP Program

Who Can Become a VIP?

The VIP program is intended for registered customers whose total turnover in the DENATO online shop exceeds €5,000 (excluding NOVAFLAIR extraction systems).

How Will I Know I Am a VIP?

Once you meet the conditions, we will inform you by email about your inclusion in the VIP program.

Benefits for VIP Customers

Permanently fixed VIP prices across the entire assortment.
No short-term discount promotions – your VIP prices apply continuously.
No additional vouchers are generated for VIP customers.

Important Information (VIP)

There is no legal entitlement to be included in the VIP program.
If you no longer wish to be a VIP customer, you may request withdrawal by email at info@denato.cz .
After withdrawal, re-entry into the VIP program is not possible.

Program Validity

Introduced on August 30, 2023